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Support

Contact Us

Have a question, bug report, or feature request? We'd love to hear from you. Our support team typically responds within 24 hours on business days.

Email: support@ironledger.app

When reporting a bug, please include your device model, iOS/Android version, and the IronLedger app version (found in Settings). Screenshots or screen recordings are also helpful.

Frequently Asked Questions

How do I start a workout?

From the Home tab, tap on your current training day. You'll see all exercises for that session. Tap "Start Workout" to begin tracking.

Can I create my own program?

Yes! Go to the Program tab and select "Create Custom Program". You can add exercises, set rep schemes, and organize your training days however you like.

How does weight progression work?

Built-in programs automatically calculate progressive weights based on your training maxes. For custom programs, the app remembers your last performance so you can manually progress.

Can I switch programs?

Yes. Go to Settings and tap "Clear Program Configuration". This will let you select a new program while keeping your workout history.

Is my data backed up?

Your workout data is stored locally on your device. We recommend regularly backing up your device to iCloud to prevent data loss. If you have cloud sync enabled, your workouts are also backed up to our servers automatically.

How do I connect with a coach?

IronLedger integrates directly with IronCoaching. Your coach can assign programs to your app, monitor your sessions in real time, and send you feedback. Ask your coach for their IronCoaching profile link or browse the coach marketplace to find a trainer.

How do I delete my account or data?

You can delete your account from Settings within the app. If you only want to remove specific data without closing your account, visit our data deletion page. For full account removal, see the account deletion instructions.

App Not Working?

If you are experiencing crashes, freezes, or unexpected behavior, try these troubleshooting steps:

  1. Force close and reopen the app
  2. Ensure you have the latest version from the App Store or Google Play
  3. Check that your device has enough storage space available
  4. Restart your device
  5. If issues persist, contact us at support@ironledger.app with your device info and a description of the problem

Manage Your Account

Need to manage your data or account? Visit our data deletion page to request removal of specific data, or see the account deletion page to permanently close your account. For details about how your information is stored and protected, read our Privacy Policy.