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Check which account Play is signed in as. Google matches the closed test against the account in the group. If your phone’s Play Store is signed in as a different Google account than the one you joined with, Play keeps showing you the public listing, and there is no error message to tell you so.

1. 01Open Play, tap your avatar, and note the account shown.
2. 02Confirm that same address is the one that joined the group.
3. 03Wait a few minutes, then pull to refresh the store page.
4. 04If it still shows the public listing, email support with both addresses.

Sync only runs while you are signed in. IronLedger deliberately lets you log without an account, which means a fresh install syncs nothing until you sign in. Sessions, programs, records and custom exercises all sync once you do, and offline changes queue until the connection returns.

1. 01Sign in on both devices with the same email address.
2. 02Confirm each device is online. Queued changes send on reconnect.
3. 03Open the app on the second device and let it finish loading.
4. 04If a session is still missing after that, email support with its date.

The importer never guesses a lift name. If a name in your sheet does not match a known exercise, it is reported as a warning with the row it came from, and nothing is imported until you decide. Map it to an existing lift or add it as a custom exercise, then run the import again.

1. 01Read the warning list. Each entry names the row and the unmatched text.
2. 02Map the name, or create the exercise, then re-import.
3. 03Check the units in the sheet header if loads look wrong after import.

Check the write permission in the Health app itself. IronLedger can only write workouts if iOS has granted that specific permission, and iOS keeps writing off silently if it was declined once. The toggle lives in Health rather than in IronLedger.

1. 01Open Health, tap your profile, then Apps and Services.
2. 02Select IronLedger and turn on Workouts under Allow Writing.
3. 03Complete a new session. Existing sessions are not backfilled.

This one is a real limitation, not a setting. Once a workout is written to Apple Health, only Apple Health can remove it. Deleting the session in IronLedger removes it from your log here, but the Health copy has to be deleted on the Health side.

1. 01Open Health, go to Browse, then Activity, then Workouts.
2. 02Find the session by date, swipe or tap Edit, and delete it.
3. 03Delete the same session in IronLedger if you want it gone from both.

Use Reset Password on the sign-in screen. Enter your email and IronLedger sends a reset link. Open that link on the device you want to sign in on, since it carries the code that authorises the change. Logging never required an account, so your sets on this device stay reachable while you sort the password out.

1. 01On the sign-in screen, tap Reset Password.
2. 02Enter your email address and tap Send Reset Link.
3. 03Open the emailed link on your phone and set a new password.
4. 04If the email does not arrive, check spam, then email support.