// APP SUPPORT //

Solve the problem. Get back to training.

Start with the documentation, follow the quick troubleshooting path, or send us the details. IronLedger support covers both the live Apple release and Android closed testing.

Search the documentation Email support
Browse all documentationSetup, features, and step-by-step guidanceTroubleshoot an issueCommon fixes before you contact supportContact IronLedgersupport@ironledger.app

// FIND THE RIGHT ANSWER //

What do you need help with?

Go directly to the part of IronLedger you are using.

Install and sign in

Install IronLedger, create an account, sign in, or continue with local logging.

Programs and imports

Choose a template, build a custom block, or import a CSV or Excel program.

Workout logging

Start a session, log sets, use RPE or RIR, and make in-workout changes.

History and analytics

Review completed sessions, personal records, strength trends, and volume.

Health connections

Set up Apple Health or Health Connect and understand platform permissions.

Privacy and account

Manage notifications, data, account access, privacy, and deletion requests.

// QUICK TROUBLESHOOTING //

Four checks before you send the report.

These steps solve many temporary issues and give us better evidence when they do not.

  1. 01

    Update IronLedger

    Install the newest available build from the App Store or your Google Play test.

  2. 02

    Restart the app

    Force close IronLedger, reopen it, and retry the exact action that failed.

  3. 03

    Check the documented fix

    Review current troubleshooting guidance for sign-in, sync, upload, and data issues.

  4. 04

    Capture the failure

    Note the steps, expected result, actual result, and any visible error message.

Open complete troubleshooting guidance

// CONTACT SUPPORT //

Give us enough detail to reproduce it.

Send your report to support@ironledger.app. We normally reply within one business day.

Email IronLedger support

Include these details

  • Your device model and iOS or Android version
  • Your IronLedger version from Settings
  • The shortest steps that reproduce the problem
  • What you expected and what actually happened
  • A screenshot or screen recording when possible

// ACCOUNT, DATA, AND ACCESS //

Manage your account without waiting for support.

Privacy policyTerms of servicePrivacy and data documentation

// COMMON QUESTIONS //

Fast answers before you write.

01

Where can I find the IronLedger app version?

Open Settings in IronLedger. Include the displayed version when you contact support about a bug.

02

How do I get access to the Android app?

Join the IronLedger testers Google Group, then open the Google Play testing link with the same Google account and become a tester. Access can take about five minutes.

03

What should I include in a bug report?

Include your device, operating system, IronLedger version, the steps to reproduce the issue, what you expected, what happened, and a screenshot or screen recording when possible.

04

How do I delete my IronLedger account or data?

Use the account deletion option in IronLedger Settings or follow the public account and data deletion instructions linked from this support page.